Mark R.
About Mark R.
Mark R. is an Information Technology Service Delivery Manager at Legal & General, where he has worked since 2020. He has over a decade of experience in various roles within the company, including Business Improvement Analyst and Systems Analyst, and has a background in Sociology and Physical Education.
Work at Legal & General
Mark R. has held multiple roles at Legal & General, contributing to various aspects of the organization. He began his career there as a Claims Handler from 2003 to 2005, where he managed claims processes. He then advanced to the position of Business Improvement Analyst from 2005 to 2009, focusing on enhancing operational efficiency. Following this role, he served as a Systems Analyst from 2009 to 2014, where he worked on system improvements and support. Currently, Mark holds the position of Information Technology Service Delivery Manager, a role he has occupied since 2020, overseeing IT service delivery.
Education and Expertise
Mark R. studied at Hamstead Hall Sixth Form from 1998 to 2000, where he pursued A Levels in Sociology and Physical Education. This educational background provided him with foundational knowledge in social sciences and physical education, which may contribute to his analytical skills and understanding of organizational dynamics in his professional roles.
Background
Mark R. has a background in the insurance and financial services sector, specifically with Legal & General. His career spans over two decades, with a focus on claims handling, business improvement, systems analysis, and IT service delivery. His experience in various roles within the same organization highlights his commitment and adaptability in the field.
Career Progression
Mark R. has demonstrated significant career progression at Legal & General. Starting as a Claims Handler, he gained valuable experience in claims management. His transition to Business Improvement Analyst and then to Systems Analyst reflects his growing expertise in business processes and systems. His current role as Information Technology Service Delivery Manager indicates a focus on IT services and operational management.