Matt Tomlin
About Matt Tomlin
Matt Tomlin is a Customer Service Learning and Development Manager at Legal & General, where he has worked since 2014. He holds various qualifications in human resources and learning development, including a Bachelor of Science from the University of Wales Institute Cardiff and multiple certifications from the Chartered Institute of Personnel and Development.
Current Role at Legal & General
Matt Tomlin serves as the Customer Service Learning and Development Manager at Legal & General. He has held this position since 2014, contributing to the development and implementation of training programs aimed at enhancing customer service skills within the organization. His role involves overseeing learning initiatives and ensuring that customer service representatives are equipped with the necessary tools and knowledge to perform effectively.
Previous Experience at Legal & General
Prior to his current role, Matt Tomlin worked in various capacities at Legal & General. He began his career there as a Customer Service Representative from 1999 to 2001. He then progressed to a Customer Service Workplace Trainer from 2001 to 2004, followed by a position as a Customer Service Training Consultant from 2004 to 2014. His extensive experience within the company has provided him with a comprehensive understanding of customer service operations.
Education and Professional Development
Matt Tomlin has pursued extensive education in human resources and learning development. He studied at the Chartered Institute of Personnel and Development (CIPD), achieving a Certificate in Blended Learning Practice in 2007. He also completed a Post Graduate in Human Resources Development at Manchester Open Learning from 2015 to 2017. Additionally, he obtained a Certificate in Learning & Development Practice from MOL between 2012 and 2013. His education is complemented by a Bachelor of Science (BSc) in Business Information Systems from the University of Wales Institute Cardiff, which he completed from 1995 to 1999.
Change Management Training
In 2014, Matt Tomlin completed a training program in Change Management at CMC Partnership, where he achieved the designation of Prosci Change Management Practitioner. This training has equipped him with skills to effectively manage and facilitate change within organizations, further enhancing his capabilities in learning and development.