Matthew Thomas
About Matthew Thomas
Matthew Thomas is an Operational Delivery Lead based in Cardiff, Wales, with a background in management and customer service. He has implemented process improvements to enhance customer satisfaction and operational efficiency throughout his career.
Current Role as Operational Delivery Lead
Matthew Thomas currently serves as an Operational Delivery Lead, a position he has held since 2021 in Cardiff, Wales, United Kingdom. In this role, he focuses on enhancing operational efficiency and customer satisfaction. His responsibilities include overseeing operational processes and implementing strategies that streamline operations. Matthew's expertise in change management plays a crucial role in facilitating smooth transitions during organizational changes.
Previous Experience as Product Owner
Before his current role, Matthew worked as a Product Owner from 2018 to 2021 in Cardiff, United Kingdom. During this three-year period, he implemented process improvements that significantly enhanced customer satisfaction and operational efficiency. His contributions in this role were vital in aligning product development with customer needs.
Career Background in Customer Service Management
Matthew has extensive experience in customer service management. He served as a Customer Service Manager from 2012 to 2018 for six years in Cardiff, United Kingdom. Prior to that, he held the position of Senior Service Advisor from 2001 to 2004 and worked as a Manager from 2005 to 2012. This diverse background has equipped him with a strong foundation in customer relations and operational leadership.
Education and Expertise in Business Management
Matthew studied at The University of Glamorgan, where he earned an MSc in Business Management from 2007 to 2010. His educational background provides him with a solid understanding of management principles, which he applies in his professional roles. His expertise includes change management and system integration, focusing on improving operational processes.