Melissa Anderson
About Melissa Anderson
Melissa Anderson serves as the IT Change Management Lead at Legal & General in Hove since 2019, bringing extensive experience in IT support and change management from previous roles at companies like Toshiba and Chubb Europe.
Work at Legal & General
Melissa Anderson has been serving as the IT Change Management Lead at Legal & General since 2019. In this role, she is responsible for overseeing the change management processes within the organization. Her work involves collaborating with key process owners, support teams, and Business Division stakeholders to ensure that change processes align with customer expectations. Anderson's focus is on effectively managing IT operational changes and ensuring they are accurately reflected in the Configuration Management Database (CMDB).
Previous Experience in IT Support
Prior to her current position, Melissa Anderson held various roles in IT support and change management. She worked at Toshiba as a Service Desk/Technical Support Analyst for six months in 2007. She also served as a Helpdesk Support Analyst and Systems Administrator at tmg-emedia, inc. for three months in 2004. Additionally, she gained experience as a Service Desk Analyst at Sony Computer Entertainment Europe from 2005 to 2007.
Experience at Chubb Europe
Melissa Anderson worked at Chubb Europe in multiple capacities. From 2014 to 2016, she was an Incident and Change Analyst, contributing to the management of incidents and changes in Crawley, Surrey. Following this role, she served as an Incident, Change, and Problem Manager from 2016 to 2019, where she further developed her expertise in change management processes.
Background in Compliance and Technical Support
Anderson's career includes a role as a Compliance Controller at Toshiba from 2008 to 2010, where she focused on compliance-related tasks. Her diverse background in technical support and compliance has equipped her with a strong aptitude for customer liaison, enhancing customer service within major international companies.
Skills in Change Management and Customer Liaison
Melissa Anderson possesses a highly developed aptitude for customer liaison, which she has utilized throughout her career to enhance customer service. Her strong focus on ensuring that IT operational changes are effectively managed and documented reflects her commitment to aligning IT services with customer expectations.