Melissa Chisholm
About Melissa Chisholm
Melissa Chisholm is a Claims Assessor at Legal & General, specializing in operational data analysis to improve efficiency. She has extensive experience in resource planning and operations, having held various roles at Travelopia and other organizations.
Work at Legal & General
Melissa Chisholm has been employed at Legal & General as a Claims Assessor since 2021. In this role, she is responsible for evaluating claims and ensuring that processes are followed accurately. Her experience in resource planning and operations contributes to her effectiveness in this position.
Previous Experience at Travelopia
Melissa Chisholm held multiple roles at Travelopia from 2015 to 2020. She began as an Italy Expert, where she developed expertise in travel planning for Italy. She then transitioned to roles including Personal Assistant, Sales Resource and Operational Manager, and Sales and Service Team Manager. Her responsibilities included managing teams and operational data to improve efficiency.
Education and Expertise
Melissa studied at Sussex Downs College from 2010 to 2013, achieving a Distinction and three Merit grades, culminating in four BTEC Level 3 qualifications. Her educational background supports her expertise in resource planning and operational efficiency.
Background in Customer Service
Prior to her roles at Travelopia, Melissa worked at the American Express Community Stadium as a Kiosk Assistant and Team Leader from 2012 to 2014. This experience provided her with a foundation in customer service and team management, which she has built upon in her subsequent positions.
Focus on Operational Efficiency
Melissa Chisholm specializes in analyzing and delivering operational data to enhance efficiency. She has a proven track record in resource planning, focusing on resourcing staff and managing telephony to streamline operations across departments.