Micaela Panes
About Micaela Panes
Micaela Panes is a Customer Service Agent at Legal & General, where she has worked since 2020. She has a strong academic background in history, holding a PhD from Cardiff University and has held various leadership roles during her studies.
Current Role at Legal & General
Micaela Panes has been employed as a Customer Service Agent at Legal & General since 2020. In this role, she is responsible for assisting customers with inquiries and providing support related to the company's services. Her position requires effective communication skills and a strong understanding of customer needs.
Educational Background
Micaela Panes has an extensive educational background in history. She completed her Bachelor of Arts (BA) in History at Cardiff University from 2015 to 2018. Following this, she pursued a Master of Arts (MA) in History at the same institution from 2018 to 2019. Currently, she is working towards her Doctor of Philosophy (PhD) in History, focusing on the identity and experience of working-class women in the labour movement during the interwar period, expected to be completed in 2024.
Previous Work Experience
Before her current role, Micaela Panes gained retail experience at several companies. She worked as a Sales Associate at TK MAXX for three months in 2014 and at LUSH for four months in 2017. Additionally, she served as a Retail Associate at Skechers for six months in 2019. These positions contributed to her customer service skills and retail knowledge.
Leadership and Volunteering
Micaela Panes has demonstrated leadership capabilities through various elected roles during her academic tenure. She served as Secretary for the Student Voice and as a Student Representative. Additionally, she held the position of Diversity/Postgraduate Officer for the Cardiff University History Society. She completed over one hundred hours of volunteering and participated in leadership and communication courses while pursuing her MA.
A Levels and Early Education
Micaela Panes completed her A Levels at Coleg y Cymoedd from 2013 to 2015. Her studies included History, English Literature and Language, Law, and the Welsh Baccalaureate. This foundational education prepared her for further academic pursuits in history at Cardiff University.