Michael Williams
About Michael Williams
Michael Williams serves as the Operations & Services Manager at Legal & General, where he has worked for 25 years. He specializes in project support and internal communication management, overseeing operational processes for a large team and managing lead systems for numerous remote users.
Work at Legal & General
Michael Williams has served as the Operations & Services Manager at Legal & General since 1999. In this role, he provides critical project support as a Subject Matter Expert in various areas, including Lead Management, Management Information, Controls, Recruitment, and Customer Service. He oversees operational processes for a team that has varied in size from 120 to over 400 employees, ensuring compliance with regulatory standards. His responsibilities also include managing lead management systems for approximately 6,500 remote users across 660 locations.
Education and Expertise
Michael Williams studied at Nork Park High School from 1979 to 1985, where he achieved qualifications in English, Maths, and Computer Studies. He has a detailed working knowledge of Microsoft Office applications, including Access Database, PowerPoint, Excel, Word, and Outlook. With over 35 years of experience in customer service, operational, and logistic management, he has developed expertise in managing internal communication through platforms such as E-mail, Letter, Intranet, and Yammer.
Background
Michael Williams has been with a FTSE 100 Financial Services company for over 20 years. His extensive career has equipped him with a strong foundation in operational management and customer service. He has consistently contributed to the efficiency and effectiveness of operations within the organization, demonstrating a commitment to maintaining high standards of service and compliance.
Achievements
In his role, Michael Williams controls a Managed Expense Ratio (MER) of approximately £250,000. He handles divisional projects that involve communication with 20,000 customers through letters and emails, managing responses, and liaising with third-party management. His ability to oversee complex operational processes and manage large teams has been instrumental in driving the success of various initiatives within the company.