Michelle Davenport
About Michelle Davenport
Michelle Davenport serves as the Distribution Oversight Manager at Legal & General, where she has worked since 2017. With extensive experience in sales management and risk mitigation, she focuses on improving business quality and customer outcomes in the equity release market.
Work at Legal & General
Michelle Davenport has been employed at Legal & General since 2016, serving in various managerial roles. She currently holds the position of Distribution Oversight Manager, a role she has occupied since 2018. In this capacity, she collaborates with multiple teams to identify and mitigate risks, focusing on improving business quality and customer outcomes. Prior to her current role, she worked as a Sales Manager for two years, where she managed sales operations and contributed to the company's growth in the equity release market.
Previous Employment Experience
Before joining Legal & General, Michelle Davenport held several positions in the financial services and customer care sectors. She worked as a Sales Team Manager at Claims Advisory Group for one year from 2014 to 2015. Prior to that, she was a Senior Sales Manager at Manchester Outsourcing for one year from 2015 to 2016. Her earlier experience includes a role as Team Leader Customer Care at Vodafone from 1999 to 2003 and as Customer Relations Manager at SinglePoint from 1999 to 2002.
Education and Expertise
Michelle Davenport completed her secondary education at James Brindley High School from 1991 to 1996. She then attended a 6th Form Centre, where she studied Business, Law, and Computing, achieving A Levels from 1996 to 1998. Her educational background supports her expertise in managing risk and enhancing business processes within the financial services industry.
Skills and Responsibilities
In her current role, Michelle Davenport focuses on overseeing financial advisers in the equity release market. She possesses the ability to identify key risk areas against outlined frameworks, which enhances business processes and improves operational efficiency. Additionally, she has experience managing daily activities in call centers with a full-time equivalent (FTE) of over 70 staff, demonstrating her capability in leadership and operational management.