Mike Crossley
About Mike Crossley
Mike Crossley serves as the Head of Pension Tracing & Consolidation at Legal & General, where he has worked since 2021. He has extensive experience in operations and customer service within the financial sector, having held various roles at notable companies including HSBC and Ascentric.
Work at Legal & General
Mike Crossley has been serving as the Head of Pension Tracing & Consolidation at Legal & General since 2021. In this role, he is responsible for the distribution strategy and operational efficiencies at My Future Now, a fintech focused on pension consolidation. His position involves overseeing the development of customer propositions and managing costs effectively.
Previous Roles in Financial Services
Prior to his current role, Mike Crossley held several positions within Legal & General Investment Management (LGIM). He worked as the Head of Operations for Personal Investing/Digital Platform from 2020 to 2021 and as the Digital Business Transformation Lead from 2018 to 2020. He also served as the Head of Customer Services at LGIM from 2017 to 2018. His earlier experience includes roles at Ascentric as Complaints Manager and SIPP Operations Manager, and at HSBC in various operational roles.
Education and Expertise
Mike Crossley studied at the University of Exeter, where he earned a BA in Business Economics with a 2.1 classification from 2003 to 2006. He also attended The University of Manchester, achieving a BSc in Financial Services IFS Associateship (ACIB) from 2006 to 2008. His educational background supports his expertise in financial services and operations management.
Career Development at HSBC
Mike Crossley's career began at HSBC, where he worked as an Operations Management Trainee from 2006 to 2008. He progressed to become an Outsourcing Operations Manager from 2008 to 2010 and later served as Complaints Team Manager from 2011 to 2012. His time at HSBC provided him with foundational experience in operations and customer service management.