Mike Jones
About Mike Jones
Mike Jones serves as the Head of IT Services and Operations at Legal & General, bringing over 20 years of experience in IT leadership across various sectors. He has a strong focus on enhancing user experience and leading IT service management initiatives.
Current Role at Legal & General
Mike Jones serves as the Head of IT Services and Operations at Legal & General, a position he has held since 2021. In this role, he focuses on enhancing the end user experience and leading teams in IT service management. His responsibilities include overseeing infrastructure and service management disciplines, project delivery, budget management, strategy development, training, and cloud adoption. His leadership aims to ensure the effective delivery of IT services within the organization.
Previous Experience in IT Leadership
Prior to his current role, Mike Jones accumulated extensive experience in various sectors. He worked at Hastings Direct as Head of Platform Engineering from 2019 to 2021, and at FCDO Services as Head of IT Services from 2018 to 2019. His earlier roles include IT Operations Manager at Global from 2006 to 2008 and at Harvey Nichols from 2002 to 2006. Additionally, he served as Head of Desktop Operations at the UK Ministry of Defence for a decade, from 2008 to 2018.
Educational Background
Mike Jones completed his secondary education at Tomlinscote, where he achieved his GCSEs from 1984 to 1988. He furthered his education at Farnborough College of Technology, studying Business and Finance and earning a BTec from 1988 to 1990. This educational foundation has contributed to his career in IT leadership.
Expertise in IT Service Management
With over 20 years of experience, Mike Jones has developed expertise in IT service management across various sectors, including Retail, Media, Broadcasting, Law, Government, and Insurance. His focus on enhancing the end user experience and leading transformational change has been a significant aspect of his career. He has overseen the delivery of enterprise-wide IT and digital services, demonstrating a commitment to improving operational efficiency.