Monica Butler
About Monica Butler
Monica Butler is a Product Owner with extensive experience in monitoring and analytics, currently working at Legal & General in Hove, England. She has a strong background in business systems, having previously held roles at Lloyd's of London and Charles Taylor, and possesses qualifications in business analysis and mental health first aid.
Work at Legal & General
Monica Butler has been employed at Legal & General since 2021 as a Product Owner. In this role, she focuses on enhancing customer journeys through monitoring and analytics. She has contributed to the delivery of a strategic Cloud-based customer-centric solution with multi-channel capabilities. Prior to her current position, she served as a Senior Business Analyst at Legal & General from 2018 to 2020, also based in Hove, East Sussex.
Previous Experience at Lloyd's of London
Monica Butler worked at Lloyd's of London from 1995 to 2000 as a Business Analyst and Business Systems Analyst. During her five-year tenure, she gained extensive experience in various business processes. This role provided her with foundational knowledge in case management, underwriting processes, claims processes, document management, and communications.
Career at Charles Taylor
Monica Butler's career at Charles Taylor spanned multiple roles from 2000 to 2014. She served as an IT Development Manager/Project Manager for seven years, and later as a Business Process Improvement Manager for seven years. Additionally, she held the position of Senior Business Analyst for a brief period in 2000. In total, her experience at Charles Taylor contributed significantly to her expertise in product ownership and business analysis.
Education and Qualifications
Monica Butler studied at The University of Reading, where she earned a 2:1 BA Honours degree in Economics and Italian from 1990 to 1994. She also attended St. Michael's Catholic Grammar School, completing A'Levels in Economics, Maths, French, and Italian, along with 10 other GCSEs. Additionally, she holds an International Diploma for Business Analysis and is Green Six Sigma trained.
Language Skills and Certifications
Monica Butler is bilingual in Italian and has conversational proficiency in French. She is also a qualified Mental Health First Aider, which reflects her commitment to workplace wellbeing and support.