Muhammad Luqman Alam
About Muhammad Luqman Alam
Muhammad Luqman Alam is a Senior MI Developer and Insight Analyst at Legal & General, where he has worked since 2017. He holds an MSC in Information System Security and has extensive experience in management information reporting and business operations support.
Work at Legal & General
Muhammad Luqman Alam has been employed at Legal & General since 2017, serving as a Senior MI Developer & Insight Analyst. In this role, he automates and maintains bespoke Management Information (MI) Packs for Key Performance Indicator (KPI) monitoring, ensuring timely delivery within set timescales. His responsibilities include preparing scheduled and ad-hoc management information reports using reliable data sources. He supports Protection Services New Business Operations, which encompasses areas such as Medical Underwriting, Claims, Premium Collections, Document Control Centre, and Sales.
Previous Experience
Prior to his current position, Muhammad Luqman Alam worked at Legal & General as a Senior Customer Service Analyst from 2011 to 2017. His career began at Royal Mail, where he served as an Operations Analyst from 2004 to 2011. This extensive experience in customer service and operations analysis has contributed to his expertise in management information and insight analysis.
Education and Expertise
Muhammad Luqman Alam studied at Northbrook College, where he earned a Higher National Diploma (HND) in Internet & E-commerce from 2002 to 2005. He furthered his education at Sheffield Hallam University, achieving a Master of Science (MSc) in Information System Security from 2009 to 2010. Additionally, he completed a Level 3 NVQ in Contact Centre Operations at Phoenix4Training LLP from 2012 to 2013. He also studied Business Improvement Techniques at Optimorph Ltd, obtaining a Level 2 NVQ in 2010.
Achievements in Business Recovery Planning
Muhammad Luqman Alam developed a Business Recovery Plan for the Legal & General Insurance division. This plan ensured alignment with industry standards and demonstrated his capability in strategic planning and operational resilience. His involvement in partner and operational meetings allows him to gather and document new requirements, further showcasing his analytical skills.