Natasha Usman
About Natasha Usman
Natasha Usman is a Team Manager in New Business at Legal & General, where she has worked for 20 years. She contributes to organizational change, manages team absences, and is pursuing part-time studies in counselling to improve her coaching skills.
Work at Legal & General
Natasha Usman has been employed at Legal & General for 20 years, serving as the Team Manager for New Business since 2004. In this role, she oversees the team's operations in London, focusing on enhancing efficiency and customer experience. Her responsibilities include managing absence effectively, addressing both long-term and short-term cases within her team. Natasha is also involved in departmental restructure plans, contributing to organizational change and improvement.
Education and Expertise
Natasha Usman studied at Cardiff and Vale College from 2014 to 2018, where she pursued courses in counselling. She is currently engaged in part-time studies in this field to further develop her listening and communication skills. Natasha aims to integrate these skills into the workplace coaching culture, enhancing her team's effectiveness and support.
Background
Natasha Usman has a long-standing career at Legal & General, where she has built extensive experience in team management and new business operations. Her involvement in various initiatives, such as developing a formal succession process, reflects her commitment to nurturing future leaders within her organization. This background supports her role in continuous improvement initiatives aimed at achieving cost and FTE savings.
Achievements
Natasha Usman actively participates in continuous improvement initiatives that focus on achieving cost and FTE savings while enhancing customer experience. She has contributed to the development of a formal succession process to identify and nurture future Team Managers, demonstrating her dedication to organizational growth and leadership development.