Neil Ford
About Neil Ford
Neil Ford is a Technology Service Manager with extensive experience in financial operations and service management. He has held various roles in organizations such as Novartis, British Airport Authority, and Virgin Atlantic, contributing to significant improvements in operational efficiency and service delivery.
Current Role at Legal & General
Neil Ford serves as the Technology Service Manager at Legal & General since 2020. In this role, he is responsible for overseeing technology services and ensuring high service standards for an internal user base of approximately 6000 individuals. He has implemented various initiatives to enhance operational efficiency and streamline processes within the organization.
Previous Experience at Virgin Atlantic
Ford worked at Virgin Atlantic from 2010 to 2020, where he held the positions of Information Technology Service Manager and Transformation Project Manager. During his tenure, he managed service operations and led the implementation of eMobility solutions for engineering and maintenance staff, which contributed to improved operational efficiency. He also managed a P2P implementation with electronic invoicing, enhancing financial processes.
Career at Novartis
Neil Ford's career at Novartis spanned from 1997 to 2004, where he held several roles including Information Services Analyst, Information Services Quality, Security and Compliance Manager, and Information Services Manager - Infrastructure Projects. His responsibilities included managing infrastructure projects and ensuring compliance with quality and security standards.
Experience at British Airport Authority
Ford worked at the British Airport Authority from 2007 to 2010, where he served as Integrated Operations Centre Team Leader and later as Major Incident Management Team Manager. In these roles, he was responsible for managing operations and incident response, contributing to the overall efficiency of airport operations.
Education and Expertise
Neil Ford studied Business Studies at the University of Derby, achieving a 2.1 B.A. from 1992 to 1996. He possesses strong expertise in managing third-party suppliers and collaborating with outsourced service providers, which has been a significant aspect of his roles throughout his career.