Nelsi Villalon
About Nelsi Villalon
Nelsi Villalon is a Customer Care Coordinator with extensive experience in customer service and relationship management. She has worked at NatWest for over nine years and currently holds a position at Legal & General, where she focuses on enhancing customer service delivery.
Work at Legal & General
Nelsi Villalon has been employed at Legal & General as a Customer Care Coordinator since 2020. In this role, she is responsible for ensuring effective communication with customers and supporting the overall customer service strategy. Her position involves actively participating in service review meetings with Relationship Managers to improve customer service delivery. This role builds on her extensive background in customer service and relationship management.
Experience at NatWest
Nelsi Villalon has a long tenure at NatWest, where she has held multiple positions since 2007. She worked as a Customer Service representative for eight years before transitioning to the role of Relationship Support Manager in 2015. Over her nine years in this position, she gained substantial face-to-face customer service experience while working in branches located in Devon and Bristol. Her responsibilities included handling complex operational account queries, such as Mandate, Know Your Customer, and Digital Positioning.
Education and Expertise
Nelsi Villalon studied at Universidad 'Santa María', where she earned a Bachelor of Laws (LLB) from 1996 to 2001. This educational background provides her with a solid foundation in legal principles, which complements her professional experience in customer service and banking. Her expertise includes supporting Relationship Managers in Corporate & Commercial Banking, enhancing her capability to manage customer relationships effectively.
Background
Nelsi Villalon has built a career focused on customer service and relationship management within the banking sector. With over 12 years of experience at NatWest and four years at Legal & General, she has developed a strong track record as the first point of contact for customers. Her roles have involved significant interaction with clients, ensuring reliable communication and addressing complex account queries.