Nicholas Madden
About Nicholas Madden
Nicholas Madden is a Partner Relationship Manager at Legal & General in Cardiff, Wales, where he has worked since 2021. He has extensive experience in customer service and complaint investigations within the financial services sector.
Work at Legal & General
Nicholas Madden has been serving as a Partner Relationship Manager at Legal & General since 2021. In this role, he is responsible for managing partner relationships within the financial services sector. Prior to this position, he held several roles within the company, including Expert Customer Service Agent, Contact Center Team Manager, Senior Customer Services Agent, and Customer Services Agent. His tenure at Legal & General spans multiple years, showcasing his commitment and expertise in customer service and complaint resolution.
Education and Expertise
Nicholas studied at Bassaleg School from 2007 to 2011, where he focused on subjects such as English, Religious Studies, Mathematics, Chemistry, Biology, Computer-Aided Design (CAD), and Art. His educational background has equipped him with a diverse skill set that complements his professional roles. He possesses expertise in handling complex customer service issues and conducting complaint investigations, which are critical in his current position.
Background in Customer Service
Nicholas Madden has a strong background in customer service, having worked in various capacities at Legal & General. He began as a Customer Services Agent and progressed to roles such as Complaints Specialist and Team Manager. His experience includes managing customer inquiries and resolving complaints effectively, which has contributed to his reputation for delivering customer-focused service.
Previous Employment Experience
Before his extensive career at Legal & General, Nicholas worked at Celtic Manor Resort as a Bartender for eight months in 2015-2016. He also served as a Restaurant and Functions Supervisor at The Parc Golf Club from 2016 to 2018. These roles provided him with valuable experience in the hospitality industry, enhancing his communication skills and customer service abilities.
Reputation for Communication
Nicholas has developed a reputation for effective communication and customer-focused service delivery throughout his career. His ability to manage partner relationships and address customer concerns has been a significant aspect of his professional identity, particularly in the financial services industry.