Niki Needham
About Niki Needham
Niki Needham serves as the Innovation Lead at Legal & General, specializing in consumer UX/UI testing and prototype development. With a strong background in mechanical engineering and diverse experience across multiple industries, she leads design initiatives to enhance customer journeys in the life insurance sector.
Work at Legal & General
Niki Needham serves as the Innovation Lead at Legal & General, a position held since 2020. In this role, she focuses on customer journey design for the New Income Streams team. She leads company-wide design sprints aimed at innovating customer journeys within the life insurance sector. Her work involves building clickable prototypes and conducting consumer UX/UI testing to enhance user experience.
Previous Experience
Prior to her current role, Niki Needham held various positions across multiple industries. She was the Founder and General Manager at Camera Jungle from 2011 to 2015, and later served as General Manager at Camera Jungle Ltd from 2016 to 2018. Niki also worked as a Product Manager for Professional Products at Nikon UK from 2007 to 2011, and as an Entrepreneur In Residence at RGAX from 2018 to 2019. Earlier in her career, she was a Technology Graduate and Product Manager at Vodafone from 2003 to 2006.
Education and Expertise
Niki Needham holds a 1st class MEng in Mechanical Engineering from the University of Bristol, where she studied from 1999 to 2003. She has furthered her education through various online platforms, achieving a User Experience Design certification in Adobe XD UI/UX from Udemy in 2020, and completing a Web Developer Bootcamp on Udemy from 2019 to 2020. Additionally, she studied Machine Learning at Stanford University via Coursera and holds a Professional Diploma in Marketing from the Chartered Institute of Marketing.
Diverse Industry Background
Niki Needham has a diverse background that spans several industries, including photography, life insurance, digital technology, and retail. Her experience encompasses both B2B and B2C sales environments, providing her with a broad perspective on market dynamics. This varied background supports her current focus on innovation and customer experience in the life insurance sector.
Skills and Specializations
Niki Needham specializes in building clickable prototypes and conducting consumer UX/UI testing. She possesses a strong foundation in machine learning and has completed a Marketing Diploma from the Chartered Institute of Marketing. Her skills include leading design sprints and focusing on customer journey design, which are critical for her role at Legal & General.