Patrick Lally
About Patrick Lally
Patrick Lally is a Customer Service Specialist currently employed at Legal & General, where he has worked since 2023. He has a background in the hospitality industry, having held various roles at Fuller, Smith & Turner over several years, including Deputy Manager and People Operations Coordinator.
Current Role at Legal & General
Patrick Lally serves as a Customer Service Specialist at Legal & General since 2023. In this role, he handles customer inquiries and provides support to ensure client satisfaction. He collaborates with various teams, including Underwriting and Legal, to address complex issues effectively. His responsibilities also include supporting the development of training initiatives for new team members, contributing to the overall enhancement of customer service operations.
Previous Experience at Fuller, Smith & Turner
Patrick Lally has extensive experience with Fuller, Smith & Turner, where he held multiple positions. He began as Bar Staff in 2017 for one month, then progressed to Restaurant Supervisor from 2017 to 2018. Following this, he served as Assistant Manager from 2018 to 2020 and later as Deputy Manager from 2020 to 2022. In these roles, he developed skills in team management and customer service, contributing to the operational success of the establishments.
Education Background
Patrick Lally studied at Wallington County Grammar School. This educational foundation provided him with essential skills and knowledge that have supported his career in customer service and operations.
Training and Development at Legal & General
At Legal & General, Patrick Lally has been involved in training new team members in the Retail Retirement team. He has demonstrated a commitment to continuous professional development by staying informed about industry trends and compliance regulations, ensuring that both he and his team are equipped with the latest knowledge and skills.
Collaboration with Financial Advisers
In his role at Legal & General, Patrick Lally worked closely with external financial advisers to ensure optimal client outcomes. This collaboration highlights his ability to engage with various stakeholders to facilitate effective communication and problem-solving in the financial services sector.