Paul Bates
About Paul Bates
Paul Bates is a Junior Business Analyst with experience in creating process guides and managing stakeholder expectations. He has worked at Legal & General and BRITVIC PLC, and has a background in ICT and various subjects from his education at Yardleys Secondary School.
Work at Legal & General
Paul Bates has been employed at Legal & General since 2017. He initially served as a Customer Service Officer for three years in Birmingham, United Kingdom. Following this role, he took on a secondment as a Test Analyst and Subject Matter Expert from 2019 to 2020. Since 2020, he has been working as a Junior Business Analyst in Solihull, England. In his current role, he creates process guides and maps to support business operations and manages stakeholder expectations to ensure alignment with business objectives.
Previous Experience at BRITVIC PLC
Prior to his tenure at Legal & General, Paul Bates worked at BRITVIC PLC. He began as a Technical Support Centre Executive from 2015 to 2016, where he was involved in providing technical support. He then transitioned to the role of Technical Support Specialist, serving for eight months from 2016 to 2017. Both positions were based in Solihull, West Midlands, United Kingdom.
Education and Expertise
Paul Bates completed his secondary education at Yardleys Secondary School from 2001 to 2006. He studied Information and Communication Technology (ICT) and achieved a GNVQ. Additionally, he studied subjects including English Language, English Literature, Mathematics, Graphics Design, and 3D Art, obtaining GCSE qualifications. His educational background provides a foundation for his analytical skills and expertise in business processes.
Business Analysis Skills
In his role as a Junior Business Analyst, Paul Bates facilitates workshops to gather and align business requirements with the business case. He works closely with Subject Matter Experts and the Test team to ensure that new solutions meet business needs. His ability to create process guides and maps enhances operational efficiency and supports effective business operations.