Paul Goodridge
About Paul Goodridge
Paul Goodridge serves as the Operational Assurance Manager at Legal & General, where he enhances processes for data protection and risk management. He has over 20 years of experience in various roles within the company, focusing on improving operational controls and fostering a culture of accountability.
Current Role as Operational Assurance Manager
Paul Goodridge has served as the Operational Assurance Manager at Legal & General since 2004. In this role, he has focused on enhancing processes and controls related to data protection, customer confidentiality, and quality. His efforts aim to protect customer data and assets while maintaining the company's reputation. Goodridge has also designed and implemented processes to accurately report financial losses and regulatory breaches, improving the individual capital assessment process.
Previous Experience at Legal & General
Goodridge has held multiple positions at Legal & General prior to his current role. He worked as a Complaints Team Manager for six months in 2004 and as a Technical Support/Team Manager from 1997 to 2004 for seven years. Additionally, he served as a Training and Competence Manager on secondment for eight months in 2011. His extensive experience at Legal & General has contributed to his understanding of operational controls and risk management.
Education and Qualifications
Paul Goodridge studied at the University of Wales, Cardiff, where he earned a Bachelor of Laws (LLB) from 1993 to 1996. He furthered his education by obtaining a Diploma in Legal Practice from the same university from 1996 to 1997. Prior to his university studies, he attended Pates Grammar School in Cheltenham from 1986 to 1993. His educational background has provided him with a solid foundation in legal principles relevant to his career.
Contributions to Risk Management and Training
In his current role, Goodridge has proposed a model for first-line managers to proactively manage risk by embedding responsibility for operational controls at their level. He encourages the business to document lessons learned and take ownership of action plans to mitigate failure impacts. Additionally, he has produced and delivered training on how a robust risk framework can enhance customer service and promote a culture of openness in issue reporting.
Involvement in Cross-Industry Initiatives
Goodridge has joined a cross-industry body to investigate unusual patterns of agent behavior. This initiative aims to limit or prevent losses due to fraud or negligence. He has also assessed the control framework within newly acquired businesses to identify gaps with Legal & General's risk framework, assisting managers in adapting to new cultural environments.