Paul Grazier
About Paul Grazier
Paul Grazier is a Personal Case Manager at Legal & General with over ten years of experience in customer service, specializing in complaint handling. He has held various positions at British Gas and npower Business Solutions, demonstrating a strong background in customer management and operational support.
Current Role at Legal & General
Paul Grazier has been employed at Legal & General as a Personal Case Manager since 2017. In this role, he is responsible for managing individual cases and ensuring that clients receive the necessary support. His position requires a strong understanding of customer service principles and the ability to handle complex inquiries. Grazier's experience in the sector contributes to his effectiveness in this role.
Previous Experience in Customer Service
Grazier has over ten years of experience in the customer service sector. He previously worked at British Gas as a Customer Manager since 2007, where he focused on customer relations and complaint handling. His earlier roles include serving as an Area Support Team Operative at British Gas from 2005 to 2006 and as a Senior Advisor at npower Business Solutions for two months in 2017. His background includes various positions that have honed his skills in customer service and complaint resolution.
Educational Background
Paul Grazier attended Thorns School and Community College from 1996 to 2001. During his studies, he achieved GCSE qualifications in Geography, English, IT, German, Maths, and Science. This educational foundation has provided him with essential skills that support his career in customer service and case management.
Skills and Competencies
Grazier is comfortable using computers and adheres to policy and FCA guidelines. He regularly assists colleagues and managers with complex inquiries and complaint resolutions. His ability to implement new systems within the company and provide training and support to colleagues demonstrates his commitment to improving operational efficiency and team performance.
Professional Reputation
Paul Grazier is known for being highly respected in his role. He is frequently called upon for his experience and expertise in handling customer service challenges. His contributions to the workplace have established him as a reliable resource for both colleagues and management.