Paul Ground
About Paul Ground
Paul Ground is a Service Delivery Manager specializing in Health & Bereavement Claims at Legal & General, where he has worked since 2018. He has extensive experience in customer service and management roles, including previous positions at Legal & General and Antalis.
Work at Legal & General
Paul Ground has held multiple positions at Legal & General since joining the company. He began his tenure in the Complaints Department from 1990 to 1996, where he worked for six years. He then transitioned to the role of Team Manager in Insurance Customer Service from 2011 to 2017, contributing to customer service operations for six years. Following this, he served as Service Delivery Manager for Life Customer Administration for nine months in 2017-2018. Currently, he is the Service Delivery Manager for Health & Bereavement Claims, a position he has held since 2018.
Previous Experience at Antalis
Before his extensive career at Legal & General, Paul Ground worked at Antalis from 1996 to 2004. During his eight years there, he held the roles of Customer Service Manager and Training & Development Manager. His responsibilities included overseeing customer service operations and managing training initiatives, contributing to the development of staff and service quality.
Education Background
Paul Ground completed his secondary education at Oakmeeds School from 1983 to 1988. He then attended Haywards Heath 6th Form from 1988 to 1990, where he furthered his studies before entering the workforce. This educational background laid the foundation for his career in service management and customer relations.