Paul Hanson
About Paul Hanson
Paul Hanson is a Team Manager at Legal & General, where he has worked for 23 years. He focuses on staff development, team management, and enhancing customer experience within the sales and retention sector.
Work at Legal & General
Paul Hanson has been employed at Legal & General since 2001, serving as a Team Manager for 23 years. In this role, he manages a team of 12 sales and retention agents, focusing on achieving core objectives related to technical quality and customer experience. He implements performance improvement plans to address both successful performance and underperformance, ensuring adherence to company policy. Additionally, he plays a significant role in the Employee Value Programme, which aims to enhance staff engagement and drive staff purchases within the organization.
Education and Expertise
Paul Hanson attended Handsworth Grammar School from 1990 to 1997, completing a seven-year education. He then pursued higher education at the University of Derby, where he studied Business Management and earned a Bachelor of Arts degree from 1997 to 2000. His educational background provides a foundation for his expertise in team management and performance improvement within the corporate environment.
Team Management and Development
As a Team Manager at Legal & General, Paul Hanson is responsible for developing staff by establishing clear development plans. These plans are designed to help team members achieve their career aspirations. His management style emphasizes the importance of both individual and team performance, fostering an environment that supports growth and professional development.
Leadership in Direct 2 Customer Department
Paul Hanson leads the Cross Buy team within the Direct 2 Customer department at Legal & General. His leadership focuses on enhancing awareness of protection products among customers. This initiative is part of a broader strategy to improve customer engagement and promote the company's offerings effectively.