Paul Rees
About Paul Rees
Paul Rees is a Corporate Pensions Implementation Manager who specializes in enhancing customer experience and efficiency in pension processes. He has extensive experience in the pensions industry, including previous roles at Legal & General and Hazell Carr.
Work at Legal & General
Paul Rees worked at Legal & General as a Customer Service Manager from 2004 to 2012. During his eight years in this role, he focused on enhancing customer service processes and ensuring client satisfaction. His experience at Legal & General provided him with a solid foundation in the pensions industry, particularly in understanding customer needs and expectations.
Current Role and Responsibilities
Currently, Paul Rees serves as a Corporate Pensions Implementation Manager. In this position, he proposes and implements process changes aimed at improving customer experience while also achieving efficiency savings. He delivers presentations to employees to promote employer-sponsored pension schemes, ensuring that stakeholders are informed and engaged.
Education and Expertise
Paul Rees studied at Treorchy Comprehensive from 1974 to 1979. His educational background, combined with his extensive experience in the pensions sector, has equipped him with in-depth knowledge of legislation changes, particularly regarding auto enrolment. He provides expertise to employers, advisers, and payroll providers on auto enrolment duties and regulations.
Previous Experience at Hazell Carr
Before his tenure at Legal & General, Paul Rees worked as a Client Relationship Manager at Hazell Carr from 2003 to 2004. In this role, he was responsible for managing client relationships and ensuring that client needs were met effectively. This experience contributed to his understanding of client management and service delivery in the financial sector.