Paul Smith
About Paul Smith
Paul Smith serves as the Head of Client Services at Legal & General, where he has worked since 2017. He has over 16 years of experience in Group Pensions and holds a Bachelor of Laws (LLB) Joint Honours in Law and German from Swansea University.
Current Role at Legal & General
Paul Smith serves as the Head of Client Services at Legal & General, a position he has held since 2017. In this role, he oversees client service operations, ensuring that customer needs are met effectively. His extensive experience in the financial services sector contributes to his leadership in managing client relationships and service delivery.
Previous Positions at Legal & General
Paul Smith has held multiple roles at Legal & General prior to his current position. He worked as a Non-medical Underwriter from 2003 to 2005, followed by a Team Manager role in Group Pensions from 2005 to 2010. He then served as Customer Service Manager from 2010 to 2012, and later as Operations Manager from 2012 to 2017. His diverse experience within the company has provided him with a comprehensive understanding of its operations.
Education and Expertise
Paul Smith holds a Bachelor of Laws (LLB) Joint Honours in Law and German from Swansea University, where he studied from 1999 to 2003. Additionally, he studied German law at Universität Mannheim for one year in 2001-2002. His educational background supports his expertise in Business Relationship Management and Contact Centres, particularly within the context of Group Pensions.
Experience in Financial Services
With over 16 years of experience in the financial services industry, Paul Smith has developed a strong focus on Group Pensions. His career at Legal & General has allowed him to gain in-depth knowledge and skills relevant to client services and operations within this sector.