Pauline Dulake
About Pauline Dulake
Pauline Dulake is a Process Assurance Manager at Legal & General, where she has worked since 2013. With over 15 years of experience in application support services within the financial sector, she specializes in Group Pensions IT Systems and process improvement.
Current Role at Legal & General
Pauline Dulake currently serves as a Process Assurance Manager at Legal & General, a position she has held since 2013. In this role, she focuses on providing process improvement and consultancy services within the Defined Contribution (DC) Pensions business support. Her responsibilities include ensuring that processes align with ITIL best practices and enhancing the efficiency of application support services.
Previous Experience at Tata Consultancy Services
Prior to her current role, Pauline Dulake worked at Tata Consultancy Services in various capacities. She served as a Service Delivery Manager from 2008 to 2011, overseeing service delivery operations. Additionally, she held the position of Business Systems Analyst for a year in 2010 to 2011, where she contributed to system analysis and business process improvements.
Education and Qualifications
Pauline Dulake has a strong educational background in computing and business. She earned her BSc (Hons) in Computer Science from Teesside University, studying from 1975 to 1979. Later, she pursued an MBA in Computing and Business at The Open University, completing her studies from 2015 to 2019. She also holds an ITIL Manager Certificate and a Prince2 Practitioner Qualification, which support her expertise in process management.
Experience in Financial Services Sector
With over 15 years of experience in managing application support services, Pauline Dulake has developed a robust understanding of the financial services sector. Her expertise includes application management in Financial Services, Wholesale & Retail Distribution, and Service Management. She has platform experience in mainframe, networks, and Unix systems, which enhances her capability in delivering effective IT solutions.
Specialization in Group Pensions IT Systems
Pauline Dulake specializes in Group Pensions IT Systems, focusing on establishing strong processes that adhere to ITIL best practices. Her role involves providing business and systems consultancy to improve operational efficiency within the DC Pensions business support. She has also worked as part of an outsourcing model, further broadening her experience in service delivery and process assurance.