Pete Simonsen
About Pete Simonsen
Pete Simonsen is a Customer Service Manager at Legal & General, where he has worked since 2021. He has held various roles within the company since 2016 and has a background in financial administration and project management.
Current Role as Customer Service Manager
Pete Simonsen currently holds the position of Customer Service Manager at Legal & General. He has been in this role since 2021, contributing to the company's customer service operations for three years. His responsibilities include overseeing customer interactions and ensuring service quality within the organization.
Previous Experience at Legal & General
Prior to his current role, Pete Simonsen worked at Legal & General in various capacities. He served as Operations Manager for five months in 2020 and as Customer Service Manager for two years from 2018 to 2020. Additionally, he held the position of Team Manager for one year from 2016 to 2017. His tenure at Legal & General spans several key roles that have shaped his expertise in customer service and operations.
Education and Professional Qualifications
Pete Simonsen studied at the Chartered Institute of Insurance and Financial Services Private Limited, where he achieved a Certificate in Financial Administration. He also completed training as a PRINCE2 Practitioner, which equips him with project management skills applicable to his roles in customer service and operations.
Background in Customer Service Management
With a background in customer service management, Pete Simonsen has developed a comprehensive understanding of customer needs and service delivery. His experience at Legal & General has allowed him to implement effective strategies to enhance customer satisfaction and streamline operations.