Peter Le Duffy
About Peter Le Duffy
Peter Le Duffy is an Operational Planning Analyst with a background in marketing and human geography from Keele University. He has experience in both retail and financial services, focusing on enhancing the customer journey through innovative solutions.
Work at Legal & General
Peter Le Duffy has been employed as an Operational Planning Analyst since 2021. In this role, he focuses on enhancing operational processes and improving the customer journey through innovative solutions. His experience in this position allows him to apply his knowledge of customer service and process improvement effectively.
Education and Expertise
Peter studied at Keele University from 2007 to 2010, where he earned a degree in Marketing with a focus on Human Geography. This educational background provides him with a solid foundation in understanding consumer behavior and market dynamics, which he leverages in his professional roles.
Background in Customer Service
Peter has a diverse background in both retail and financial services industries. His experience in these sectors has equipped him with a unique skill set that emphasizes customer service and process improvement. This diverse experience contributes to his ability to address various challenges in the workplace.
Previous Role as Senior Customer Consultant
Before his current position, Peter worked as a Senior Customer Consultant from 2018 to 2021. In this role, he developed skills in customer interaction and service delivery, which further enhanced his capabilities in operational planning and customer journey enhancement.
Focus on Customer Journey Enhancement
Peter actively seeks opportunities to enhance the customer journey through innovative solutions. His strong focus on leveraging marketing skills allows him to tackle various challenges in the workplace, ensuring that customer needs are met effectively and efficiently.