Phil Pegler
About Phil Pegler
Phil Pegler serves as the Customer & Client Operations Team Manager at Legal & General, where he applies his extensive technical knowledge and operational skills. With over a decade of experience in leading teams within major financial organizations, he has a strong background in managing customer operations and achieving targets.
Work at Legal & General
Phil Pegler serves as the Customer & Client Operations Team Manager at Legal & General. He has held this position since 2021, contributing to the organization from Cardiff, Wales. His role involves overseeing customer and client operations, ensuring that the team meets its objectives while adhering to regulatory requirements. Pegler is recognized for his technical knowledge and operational excellence in managing teams.
Previous Experience at NatWest
Prior to his current role, Phil Pegler worked at NatWest in various capacities. He served as the Interim Bank Charges Team Manager from 2011 to 2012 for one year in Bristol, England. Additionally, he held the position of Interim Quality Assurance Assessor for three months in 2010 and worked as an Interim Complaint Handler for seven months in the same year. His experiences at NatWest contributed to his expertise in customer service and operational management.
Experience at Lloyds Banking Group
Phil Pegler has significant experience with Lloyds Banking Group, where he worked for eight years as the Interim PPI Complaints Team Manager from 2013 to 2021 in Cardiff, Wales. He also briefly served as the Interim Business Support Manager for five months in 2021 in Barry, Wales. His tenure at Lloyds Banking Group further developed his skills in team leadership and complaint resolution.
Education and Expertise
Phil Pegler studied at Swindon College, where he focused on Business & Finance. He achieved a BTEC Higher National Diploma in Business & Finance from 1993 to 1995. His educational background complements his extensive experience in the financial sector, equipping him with the knowledge necessary for effective team management and operational excellence.
Achievements in Team Management
With over a decade of experience in leading high-achieving teams within major financial organizations, Phil Pegler has a proven track record of achieving demanding targets. He is known for delivering results through effective team leadership while ensuring compliance with regulatory requirements and deadlines. His operational excellence is evident in his ability to manage complex customer and client operations.