Philip Johnson
About Philip Johnson
Philip Johnson serves as the Head of Service Management at Legal & General, where he leverages extensive experience in IT service management and project management methodologies. He holds a Prince2 certification and an ITIL Expert designation, and has previously held leadership roles at Tesco, John Lewis Partnership, and IBM.
Current Role at Legal & General
Philip Johnson serves as the Head of Service Management at Legal & General since 2022. In this role, he is responsible for overseeing service management processes and ensuring effective delivery of IT services. His position involves collaboration with various stakeholders to align service management strategies with organizational goals. Johnson's expertise in ITIL 4 enhances his ability to manage the service lifecycle effectively, ensuring that services meet both business requirements and user expectations.
Previous Experience in Service Management
Before joining Legal & General, Philip Johnson held several significant positions in service management. He worked at Tesco as Head of Service Management from 2020 to 2022, where he led service management initiatives. At John Lewis Partnership, he served as IT Operations Manager from 2015 to 2018 and later as Service Availability Manager from 2018 to 2020. His experience in these roles contributed to his comprehensive understanding of IT service delivery and stakeholder engagement.
Education and Qualifications
Philip Johnson studied at Northumbria University, where he earned a Bachelor of Arts (BA) in Leadership and Management from 2008 to 2012. He also attended Salford University, achieving a Foundation degree in Physics from 1997 to 2000. In addition to his academic qualifications, he holds a Prince2 certification, indicating his proficiency in project management methodologies, particularly for large-scale software and hardware implementations. Johnson is recognized as an ITIL Expert, showcasing his advanced knowledge in IT service management.
Background in IT and Service Management
Philip Johnson has a diverse background in IT and service management, having worked in various roles across multiple organizations. His career includes positions at IBM as a Travel Expenses Team Leader in 2005, and at Newcastle Hospitals NHS Trust as Device Deployment Manager in 2009. He also served as Senior Service Management Lead at Newcastle Upon Tyne NHS Foundation Trust from 2014 to 2015. This extensive experience has equipped him with the skills to manage end-to-end service lifecycle processes and ensure successful change management.
Skills in Stakeholder Engagement
Philip Johnson possesses strong skills in stakeholder engagement, effectively communicating complex technical concepts to non-technical staff. His ability to translate intricate ideas into understandable terms enhances collaboration and facilitates the adoption of changes within organizations. Johnson's experience working with diverse stakeholders, from executives to end users, allows him to establish strategic goals and deliver comprehensive solutions that meet the needs of all parties involved.