Praveen Ravi Ganesh
About Praveen Ravi Ganesh
Praveen Ravi Ganesh is a Major Incident Manager with over 15 years of experience in ITIL Delivery and Support. He has worked across various sectors, including Retail, Logistics, Healthcare, and Insurance, and has held multiple roles in prominent companies such as HCL Technologies, Cognizant, IBM, and Legal & General.
Current Role at Legal & General
Praveen Ravi Ganesh serves as a Major Incident Manager at Legal & General, a position he has held since 2020. In this role, he is responsible for managing major incidents to ensure minimal disruption to services. His expertise in ITIL processes enables him to coordinate effectively with various teams to resolve incidents swiftly.
Previous Experience in IT
Praveen has over 15 years of experience in IT, having worked in various capacities across multiple organizations. He began his career at Sutherland as a Senior Technical Support Executive from 2006 to 2008. He then transitioned to HCL Technologies as a Senior Technical System Analyst for one year before moving to Cognizant, where he served as an Incident Manager from 2009 to 2011 and later as an Associate Operations Manager from 2016 to 2019.
Education and Certifications
Praveen earned his Bachelor's degree in Computer Science from the University of Madras, studying from 2003 to 2006. He holds certifications as a RedHat Certified Technician and a Six Sigma Yellow Belt Professional, demonstrating his commitment to continuous learning and process improvement in IT service management.
Expertise in ITIL Delivery and Support
Praveen specializes in ITIL Delivery and Service Support, with a focus on Incident, Problem, Change, Release, and Availability Management. His experience spans various sectors, including Retail, Logistics, Healthcare, and Insurance. He has coordinated critical releases using both Agile and Waterfall methodologies, showcasing his adaptability in different project environments.
Career Progression and Roles
Throughout his career, Praveen has held several key positions that reflect his growth in the IT industry. After his tenure at HCL Technologies, he worked at IBM as an Account/Technical Subject Matter Expert from 2011 to 2016. His diverse roles have equipped him with a comprehensive understanding of IT service management and operational excellence.