Rachael Brookes
About Rachael Brookes
Rachael Brookes is a Product Delivery Manager at Legal & General, where she has worked since 2020. She has extensive experience in the insurance industry, having held various roles at RSA over several years, including Team Leader and Team Manager positions in motor damage and personal injury claims.
Work at Legal & General
Rachael Brookes has been employed at Legal & General since 2020, serving as a Product Delivery Manager. In this role, she is responsible for overseeing product delivery processes and ensuring that projects align with company objectives. Prior to this position, she worked as a Customer Service Manager at Legal & General from 2016 to 2020, where she focused on enhancing customer service operations in Solihull.
Previous Experience at RSA
Rachael Brookes has extensive experience at RSA, where she held multiple roles over several years. She began her career there as a Customer Support Motor Underwriter from 1990 to 1993. Throughout her tenure, she progressed to various leadership positions, including Team Leader and Team Manager in different departments such as Motor Personal Injury and Third Party Motor Damage. Her roles spanned from 1993 to 2016, culminating in her position as Team Manager for Motor Personal Injury.
Education and Expertise
Rachael Brookes is an accredited facilitator with a focus on performance improvement within customer management and technical teams. She possesses strong negotiation skills and is experienced in complaint handling. Additionally, she is proficient in IT and adept at utilizing Management Information systems to enhance performance metrics.
Achievements in Cost Management
During her time at RSA, Rachael Brookes significantly reduced indemnity costs in 2014 and 2015. She also successfully managed the debt of Medico and Legal suppliers across the UK Claims function throughout 2015. Her efforts contributed to improved financial performance within the organization.
Relationship Management Skills
Rachael Brookes is skilled in building strong relationships with key internal and external stakeholders. Her ability to foster collaboration has been instrumental in leading work moves and initiatives across the UK Claims function, enhancing operational efficiency and stakeholder engagement.