Rachel Chambers
About Rachel Chambers
Rachel Chambers serves as the Head of Service Experience at Legal & General, a position she has held since 2017. She has over a decade of experience with the company, having previously worked as a Service Delivery Manager and Operations Manager.
Current Role as Head Of Service Experience
Rachel Chambers holds the position of Head Of Service Experience at Legal & General. She has been in this role since 2017, contributing to the enhancement of customer service and operational efficiency within the organization. Her responsibilities include overseeing service delivery and ensuring that customer experiences meet the company's standards.
Previous Experience at Legal & General
Prior to her current role, Rachel Chambers served as Service Delivery Manager at Legal & General from 2004 to 2014. During this ten-year tenure in Cardiff, she focused on managing service delivery processes and improving customer satisfaction. Following this, she worked as Operations Manager from 2014 to 2017, where she was responsible for operational management and team leadership.
Education and Expertise
Rachel Chambers studied at the University of Leeds, where she earned a Bachelor's degree in English Language and Literature. This educational background has equipped her with strong communication skills and a deep understanding of language, which are essential in her roles within service experience and operations.
Career Timeline
Rachel Chambers has a significant career history at Legal & General, spanning over 17 years. She began her journey in 2004 as Service Delivery Manager, transitioned to Operations Manager in 2014, and has been the Head Of Service Experience since 2017. This progression highlights her commitment to the organization and her expertise in service management.