Rahul Pratap
About Rahul Pratap
Rahul Pratap is a Claims Relationship Manager at Legal & General, with extensive experience in claims management and customer service across various companies. He actively mentors young professionals and volunteers to support caregivers, demonstrating a commitment to community and professional development.
Work at Legal & General
Rahul Pratap has been employed at Legal & General as a Claims Relationship Manager since 2016. In this role, he manages a team of claims assessors, ensuring a comprehensive claims management service for a defined account portfolio. His responsibilities include overseeing claims for clients from various sectors, including big four accounting firms, aviation, manufacturing, and financial services. His experience in claims management contributes to the effective handling of client needs.
Previous Experience in Claims Management
Prior to his current position, Rahul Pratap worked in several roles related to claims management. He served as a Life & Disability Claims Assessor at Fidelity Life Assurance Company Limited for seven months in 2014. He also held the position of Case Manager for Disability Income Claims at Sovereign from 2010 to 2014. Additionally, he worked as a Complex Claims Adjuster at AIG Life Limited for nine months in 2015. These roles provided him with extensive experience in assessing and managing claims.
Education and Expertise
Rahul Pratap holds a Postgraduate Diploma in International Business from the University of Auckland, which he completed in 2008. He also earned a Bachelor of Commerce (BCom) with a focus on Marketing and International Business from the same university in 2007. His educational background equips him with knowledge in business practices and marketing strategies, which are beneficial in his claims management role.
Mentorship and Volunteering
Since 2020, Rahul Pratap has been actively involved in mentoring younger generations through the FastFutures program. He assists participants in preparing for job interviews and recruitment processes. Additionally, he volunteers with Carer's First, providing support by checking in on the well-being and mental health of carers. His commitment to mentorship and community support reflects his dedication to helping others succeed.
Background in Customer Service
Rahul Pratap has a solid background in customer service, having worked as a Customer Service Officer at ASB Bank from 2006 to 2009. He also served as a Customer Service Consultant in the Adviser Relationship Team at Sovereign for one year. These roles helped him develop strong communication skills and a client-focused approach, which are essential in his current claims management position.