Reuben Gustoni
About Reuben Gustoni
Reuben Gustoni is a Customer Experience Fanatic at Legal & General, where he has worked since 2019. He has extensive experience in customer experience, research, and behavioral science, having held various roles within the company since 2006.
Work at Legal & General
Reuben Gustoni has been employed at Legal & General since 2006, holding various positions over the years. He currently serves as a Customer Experience Fanatic, a role he has occupied since 2019. Prior to this, he worked as a Sales and Service Consultant from 2006 to 2010. He then transitioned to the role of Analyst from 2010 to 2014, followed by a managerial position from 2014 to 2019. His tenure at Legal & General spans over 17 years, reflecting a deep commitment to the organization.
Education and Expertise
Reuben Gustoni studied at Tonypandy Community College from 1999 to 2006. He has developed expertise in customer experience (CX), voice of the customer (VoC), net promoter score (NPS), research, and behavioral science. His knowledge is enhanced by applying design thinking principles, allowing him to effectively address customer needs and improve service delivery.
Background
Reuben Gustoni has extensive experience in the financial services sector, having worked in various capacities that include B2C, B2B, and B2B2C environments. His background includes a focus on understanding customer pain points, which informs his approach to driving improvements that enhance business metrics.
Achievements
Throughout his career at Legal & General, Reuben Gustoni has contributed to the development of strategies aimed at enhancing customer experience. His roles have involved analyzing customer feedback and implementing changes based on insights gained from voice of the customer initiatives. This focus on customer-centric improvements has been a key aspect of his professional contributions.