Richard Hearn
About Richard Hearn
Richard Hearn serves as the Interim Chief Operations Officer for the Mature Savings Division and Group Operations Resilience Sponsor at Legal & General, where he has worked since 2015. He has held various leadership roles in program delivery and operational assurance at organizations including Scottish Widows and Lloyds Bank.
Work at Legal & General
Richard Hearn has been with Legal & General since 2015, initially serving as the Interim Change and Transformation Director. In 2016, he transitioned to the role of Interim Chief Operations Officer for the Mature Savings Division. In this capacity, he oversees the Sales, Servicing, and Change functions within the division. Additionally, he holds the position of Group Operations Resilience Sponsor, where he focuses on enhancing operational resilience across the organization.
Previous Experience in Financial Services
Before joining Legal & General, Richard Hearn worked at Scottish Widows as the Interim Head of Programme Delivery and Portfolio Assurance from 2013 to 2014. He then moved to Lloyds Bank, where he served as the Head of Programme Delivery for a period of 10 months in 2014 to 2015. His roles in these organizations contributed to his expertise in programme delivery and operational management.
Education and Expertise
While specific details about Richard Hearn's educational background are not provided, his extensive experience in the financial services sector indicates a strong foundation in operations management and programme delivery. His roles have required a deep understanding of organizational processes and change management.
Leadership and Accountability
In his current roles at Legal & General, Richard Hearn is accountable for overseeing critical functions within the Mature Savings Division. His responsibilities include ensuring effective sales and servicing operations, as well as leading change initiatives. As the Group Operations Resilience Sponsor, he is tasked with promoting operational resilience, which is essential for maintaining the stability and reliability of the organization.