Rick Allden
About Rick Allden
Rick Allden is a Business Performance Improvement Manager at Legal & General, with a strong focus on customer-centric promotions and communications. He has extensive experience in data analysis and strategic communication, complemented by multiple awards recognizing his contributions in the field.
Work at Legal & General
Rick Allden has held multiple positions at Legal & General since 2006. He began as a New Business Officer, serving for four years until 2010. Following this role, he worked as an Annuities Analyst for another four years until 2014. After a brief period as a Planning Administrator from 2014 to 2015, he transitioned to a Business Performance Analyst from 2015 to 2017. He continued to advance within the company, becoming a Senior Business Resource Analyst from 2017 to 2019, and then a Business Improvement Consultant for one year until 2020. He served as a Business Planning Analyst from 2020 to 2021. Since 2021, he has been working as a Business Performance Improvement Manager.
Education and Expertise
Rick Allden studied at Swansea University, where he earned a Bachelor's Degree in Anthropology from 2001 to 2004. He continued his education at the same institution, obtaining a Master's Degree in Creative and Media Writing from 2004 to 2005. His educational background supports his expertise in strategic communication and customer-centric promotions. He has developed technical skills in data analysis, including SQL interrogation and the creation of forecasting models and VBA macros.
Background
Rick Allden has a professional background primarily centered around business performance and analysis. His career at Legal & General spans over 15 years, during which he has taken on various analytical and managerial roles. His focus has been on enhancing customer satisfaction through effective communication strategies and data-driven decision-making. His experience encompasses both B2B and B2C communications, showcasing his versatility in the field.
Achievements
Throughout his career, Rick Allden has been recognized with multiple awards, including honors from CCA, Verint, and Welsh Contact Centre. These accolades reflect his commitment to excellence in business performance and customer service. His ability to conceptualize and produce high-level communications has contributed to his recognition in the industry.