Rohilla Nasreen
About Rohilla Nasreen
Rohilla Nasreen is a Customer Experience Manager at Legal & General, specializing in Voice of the Customer and Voice of the Employee metrics. With a background in economics and extensive experience in project management, she has contributed to various roles in the energy and consulting sectors over her career.
Work at Legal & General
Rohilla Nasreen has been serving as a Customer Experience Manager at Legal & General since 2018. Based in Birmingham, United Kingdom, she specializes in delivering and measuring Voice of the Customer (VoC) and Voice of the Employee (VoE) metrics across various channels and touchpoints. Her role involves enhancing customer satisfaction and engagement by implementing effective strategies that align with the company's objectives.
Education and Expertise
Rohilla Nasreen holds a Master of Science (MSc) in Economics from Birkbeck, University of London. She also earned a Bachelor's degree in Financial Economics from City University London. Her academic background provides a strong foundation for her expertise in customer experience management and analytical problem-solving.
Background
Rohilla Nasreen began her career in 1993 as a Market & Competitor Analyst at Unilever. She then transitioned to various roles at RWE npower, including Marketing Analyst and Customer Experience Manager. She also worked at RWE GBS UK as an Innovation Project Manager and at innogy Consulting GmbH as a Customer Experience Manager before joining Legal & General.
Achievements
Rohilla Nasreen co-authored the book 'Customer Experience', which achieved #1 best seller status on Amazon. She is recognized for her project management skills and her ability to improve business effectiveness through customer journey mapping and personas. Her work has contributed to a strong reputation in the field of customer experience.
Professional Development
Throughout her career, Rohilla Nasreen has demonstrated a constructive 'can do' approach in challenging projects. She is known for her adaptability and her capability to solve complex analytical problems while effectively communicating results in a simplified manner. Her experience spans over two decades in various analytical and managerial roles.