Royston Schmedlin
About Royston Schmedlin
Royston Schmedlin serves as the Customer Service Director for Retail Protection at Legal & General, where he has worked in various roles since 2016. He has extensive experience in customer service and operations, having previously held leadership positions at HSBC.
Work at Legal & General
Royston Schmedlin has held multiple roles at Legal & General since joining the company. He currently serves as the Head of Retail Protection Operations, a position he has held since 2017. Additionally, he has been the Head of Customer Underwriting and Life Claims since 2016. Prior to these roles, he was the Head of Customer Service from 2014 to 2016. His tenure at Legal & General spans over eight years, during which he has worked in various locations across the UK.
Previous Experience at HSBC
Before joining Legal & General, Royston Schmedlin worked at HSBC in several capacities. He served as Contact Centre Director in Malta from 2011 to 2013. His earlier roles included Senior Business Support Manager in London from 2013 to 2014, Contact Centre Manager in Southampton from 2008 to 2010, and Wealth Product Development Manager from 1999 to 2003. He also held positions such as Service Delivery - Strategy and Planning Manager and Private Clients, Client Services Operations Manager during his time at HSBC.
Education and Expertise
Royston Schmedlin completed his high school education at Oaklands Community School, where he studied from 1987 to 1992. His educational background has equipped him with the foundational skills necessary for his extensive career in customer service and operations management within the financial services sector.
Career Progression
Royston Schmedlin's career has shown a consistent progression in customer service and operational roles. Starting at HSBC in various managerial positions, he developed expertise in contact center operations and customer service delivery. His transition to Legal & General marked a continuation of his focus on retail protection and customer underwriting, reflecting his commitment to enhancing customer experiences in the financial services industry.