Saj Umarji
About Saj Umarji
Saj Umarji serves as the Director of Operations & Transformation for Workplace Savings at Legal & General in the United Kingdom, a position he has held since 2022. He has extensive experience in business transformation and customer service management, having previously worked in various leadership roles at Legal & General and O2 (Telefónica UK).
Work at Legal & General
Saj Umarji currently serves as the Director of Operations & Transformation for Workplace Savings at Legal & General. He has held this position since 2022, contributing to the company's operational strategies and customer service enhancements. Prior to this role, he was the Director of Business Transformation & Operations for Group Protection from 2018 to 2022. In these roles, he focused on implementing transformational programs aimed at improving customer experience and operational efficiency.
Previous Experience at O2 (Telefónica UK)
Before joining Legal & General, Saj Umarji worked at O2 (Telefónica UK) in various leadership positions. He was the Head of O2 Consumer for one year in 2008-2009, overseeing consumer services. He later served as Head of O2 Bury, O2 Pay & Go, and Tesco Mobile Customer Service from 2009 to 2011, and as Head of O2 Premier, O2 Broadband, and Tesco Mobile Customer Service from 2011 to 2013. These roles involved managing large-scale customer service operations across multiple locations.
Education and Expertise
Saj Umarji possesses significant expertise in managing complex customer service organizations. His background includes a proven track record in driving business growth while enhancing customer experience. He is recognized for his results-focused approach and ability to implement visionary transformational programs that yield operational efficiencies.
Background
Saj Umarji has built a diverse career in operations and transformation across various sectors. His experience spans multiple roles within Legal & General and O2 (Telefónica UK), where he has developed skills in service transformation and operational management. His career trajectory reflects a commitment to improving customer service and operational effectiveness in large organizations.