Sara Blacow
About Sara Blacow
Sara Blacow is a Senior Business Analyst with expertise in mortgage and annuity financial services, currently working at Legal & General. She emphasizes the importance of tailoring presentations for informed decision-making and has successfully implemented operational improvements in various organizations.
Work at Legal & General
Sara Blacow has been employed at Legal & General as a Senior Business Analyst since 2017. In this role, she focuses on enhancing operational efficiency within the organization. Her work involves analyzing business processes and implementing strategies that align with the company's goals. She has contributed to the development of a new Target Operating Model (TOM) that resulted in a 24% efficiency improvement in a mortgage processing department.
Previous Experience at ENGIE
Before joining Legal & General, Sara Blacow served as the Lead Business Analyst at ENGIE from 2016 to 2017. During her tenure in London and Leeds, she was responsible for leading analysis initiatives and providing insights that informed business decisions. Her experience at ENGIE helped her develop skills that she later applied in her current role.
Background in Customer Service Management
Sara Blacow has a strong background in customer service management, having worked as the Head of Customer Service and Lending at Cheshire Building Society from 2006 to 2009. In this position, she focused on improving customer interactions and streamlining lending processes. Her experience in this role laid the foundation for her specialization in mortgage and annuity financial services.
Education and Expertise
Sara Blacow holds several professional qualifications, including ISEB, CeMAP, and FPC. These credentials reflect her expertise in business analysis and financial services. Her educational background supports her specialization in mortgage and annuity financial services, emphasizing her commitment to customer service management.
Achievements in Operational Efficiency
Throughout her career, Sara Blacow has focused on improving operational efficiency. She completed a review and analysis of IT functions using ITIL and SIAM principles, which led to recommendations for a new model for federated IT operations. Additionally, she successfully implemented lean principles to restructure processing departments, achieving a 22% efficiency improvement without relying on IT system changes.