Sarah Durey
About Sarah Durey
Sarah Durey serves as the Head of Customer Engagement for the IPS Platform at Legal & General, a position she has held since 2013. She has a background in customer insight and service, having previously worked at Tesco Personal Finance and Bank of Scotland.
Work at Legal & General
Sarah Durey has been employed at Legal & General since 2013, where she holds the position of Head of Customer Engagement for the IPS Platform. In this role, she is responsible for overseeing customer engagement strategies and initiatives, focusing on enhancing the customer experience within the organization. Her tenure at Legal & General spans over 11 years, during which she has contributed to various projects aimed at improving customer interactions and satisfaction.
Previous Experience at Tesco Personal Finance
Prior to her current role, Sarah Durey worked at Tesco Personal Finance as a Customer Insight Analyst from 2002 to 2007. During her five years in this position, she focused on analyzing customer data to inform business decisions and improve service offerings. Her work involved gathering insights that helped shape customer engagement strategies.
Background at Bank of Scotland
Sarah Durey began her career at Bank of Scotland, where she served as a Customer Service Advisor from 1997 to 1999. In this role, she interacted directly with customers, addressing inquiries and providing support. This early experience laid the foundation for her future roles in customer engagement and insight analysis.
Education and Expertise
Sarah Durey studied at Napier University from 1997 to 2001, where she earned a BA (Hons) in Marketing/Marketing Management. Her academic background has equipped her with a solid understanding of marketing principles and customer behavior, which she applies in her professional roles. This educational foundation supports her expertise in customer engagement strategies.