Steve Cooling
About Steve Cooling
Steve Cooling is a Defined Benefits Pensions Administrator at Legal & General, where he has worked since 1997. He coordinates the Defined Benefits Operations Support Team and specializes in bulk-deferred buy-outs for high-profile pension schemes.
Work at Legal & General
Steve Cooling has been employed at Legal & General since 1997, serving as a Defined Benefits Pensions Administrator. He operates from the Kingswood, Surrey office and has extensive experience in managing defined benefits operations. His role involves coordinating the Defined Benefits Operations Support Team within the Retirement division, where he oversees the administration of pension schemes.
Education and Expertise
Steve Cooling attended Glyn School for Boys from 1985 to 1992. His educational background has provided him with a solid foundation for his career in pensions administration. He specializes in bulk-deferred buy-outs for high-profile pension schemes, demonstrating his expertise in complex pension arrangements.
Background
Steve Cooling has dedicated over 27 years to his role at Legal & General, where he has developed a comprehensive understanding of defined benefits pensions. His responsibilities include regularly updating colleagues and customers on relevant HMRC legislation, ensuring compliance and informed decision-making within the organization.
Leadership and Team Management
In his capacity as a Team Leader, Steve Cooling manages a team of eight staff members. He is responsible for their training and development, fostering a collaborative environment that enhances team performance. His leadership approach includes addressing customer concerns and complaints through root cause analysis to improve service levels.
Achievements in Customer Service
Steve Cooling has made significant contributions to improving service levels at Legal & General. By addressing customer concerns and complaints through root cause analysis, he has implemented strategies that enhance customer satisfaction and operational efficiency within the Defined Benefits Operations Support Team.