Steven Maskell
About Steven Maskell
Steven Maskell is a Technology Services Manager at Legal & General in Hove, England, specializing in service management transformation and continual service improvement. With over 20 years of experience in IT service delivery, he has held various leadership roles across multiple organizations.
Work at Legal & General
Steven Maskell has been serving as the Technology Services Manager at Legal & General since 2020. In this role, he focuses on service management transformation and promotes a culture of continual service improvement. Prior to this position, he worked as a Service Delivery Manager at Legal & General from 2017 to 2020, where he contributed to enhancing IT service delivery processes.
Education and Expertise
Steven Maskell holds a Master’s degree in Technology Management from The Open University, which he completed from 2008 to 2011. He also achieved a Professional Diploma in Management from The Open University in 2010. Additionally, he earned a BA (Hons) in Business Studies from Bournemouth University between 1994 and 1998. His educational background supports his expertise in IT service delivery and management.
Background
Steven Maskell has over 20 years of experience in IT service delivery, specializing in fast-paced and complex environments. He has held various leadership roles throughout his career, including positions at HighWire Press, Inc. as IT Operations Manager - EMEA, and at Semantico as Head of Customer Services and Operations. His career also includes significant roles at UBS and East Sussex County Council.
Professional Experience
Steven Maskell's professional journey includes various roles that highlight his leadership capabilities. He worked as User Services Manager and Trading Support Team Leader at UBS, and held multiple positions at East Sussex County Council, including Senior Technical Consultant and IT Service Desk Manager. His experience spans across different sectors, emphasizing his ability to build high-performing IT delivery teams.
Achievements in Service Management
Throughout his career, Steven Maskell has demonstrated a strong track record in service management transformation. His focus on fostering a culture of continual service improvement has been a key aspect of his roles, particularly in his current position at Legal & General. His leadership in cross-functional teams has contributed to the success of IT service delivery initiatives.