Stuart Barns
About Stuart Barns
Stuart Barns serves as the Head of Collections and Operational Excellence Lead at Legal & General, where he focuses on enhancing operational efficiency and improving Straight Through Processing. He has extensive experience in collections management and operational excellence, supported by his education in Lean Methodology from Cardiff University.
Work at Legal & General
Stuart Barns has been with Legal & General since 2012, holding various roles including Head of Collections and Operational Excellence Lead. He currently serves as Head of Collections, IT Helpdesk, and New Business Reporting since 2017. His responsibilities include improving Straight Through Processing, which allows business units to focus on value-added activities. He is also involved in eliminating legacy processes to enhance operational efficiency and reduce resistance to change. Barns employs methodologies such as Green Belt Lean Six Sigma and ITIL V4 to optimize operations.
Education and Expertise
Stuart Barns studied at Cardiff University, where he gained knowledge in operational excellence. He completed the LCS Level 1 course in Operational Excellence from 2017 to 2018, focusing on Lean Methodology. His expertise includes utilizing Green Belt Lean Six Sigma and ITIL V4 principles to improve operational processes. Barns also employs Robotic Process Automation and value stream mapping to enhance efficiency and accuracy in his current role.
Background
Before his current tenure at Legal & General, Stuart Barns worked at Geldards LLP as Collections Manager for ten years from 2002 to 2012. He also held the position of Head of Collections at Legal & General from 2012 to 2016. His earlier experience includes serving in the British Army as part of the Royal Logistic Corps from 2004 to 2007 and working as an Offshore Financial Advisor for the Barbados International Business Association from 2000 to 2002.
Achievements
Stuart Barns has contributed to various initiatives aimed at enhancing operational processes within Legal & General. His focus on improving Straight Through Processing and eliminating legacy processes has been pivotal in driving efficiency. He collaborates with Project Delivery teams to ensure effective training and adoption of new operating models, which supports the overall operational excellence strategy.