Sue Cossey
About Sue Cossey
Sue Cossey serves as the Customer Underwriting Quality Manager at Legal & General, a position she has held since 2010. With over two decades of experience in underwriting, she previously worked as a Customer Service Manager at AXA.
Work at Legal & General
Sue Cossey has been employed at Legal & General since 2001. She has held two significant roles during her tenure. Initially, she worked as a Specialist Technical Underwriter for 14 years. In 2010, she transitioned to the position of Customer Underwriting Quality Manager, where she has continued to contribute for 14 years. Her roles involve overseeing underwriting processes and ensuring quality standards are met within the organization.
Education and Expertise
Sue Cossey attended Kendrick Girls' School before pursuing higher education at Clare College, Cambridge. She studied Mathematics and earned a Bachelor's Degree from 1978 to 1981. This educational background has provided her with a strong foundation in analytical skills, which are essential in her roles within underwriting and quality management.
Previous Experience at AXA
Before joining Legal & General, Sue Cossey worked at AXA as a Customer Service Manager from 1997 to 2001. During her four years in this role, she operated in Coventry and Bristol. Her experience at AXA contributed to her understanding of customer service dynamics and the insurance industry.