Sue Davies

Sue Davies

Flexible Benefits Operations Manager @ Legal & General

About Sue Davies

Sue Davies is a Flexible Benefits Operations Manager with extensive experience in the insurance sector, having built two successful teams and managed client relationships. She has worked for notable companies including Swiss Life, Bupa, and Legal & General, and has a strong interest in staff motivation and engagement.

Work at Legal & General

Sue Davies has been serving as the Flexible Benefits Operations Manager at Legal & General since 2016. In this role, she is responsible for overseeing the flexible benefits operations, ensuring that the services provided meet the needs of clients and their employees. Her position involves managing a team and delivering high-quality customer service. With a focus on operational efficiency, she contributes to the overall success of the flexible benefits program at the company.

Previous Experience in Flexible Benefits Management

Before joining Legal & General, Sue Davies held several positions in the flexible benefits sector. She worked at Friends Provident as a Flex Administrator Manager for Group Risk Flex Products from 2011 to 2016. Prior to that, she was employed at Bupa as a Flex Administrator Manager from 2006 to 2011. Her career began at Swiss Life, where she served as a Flex Administrator and Team Leader from 2000 to 2006. These roles provided her with extensive experience in managing teams and client relationships.

Education and Expertise

Sue Davies studied at Liverpool John Moores University from 1996 to 1998. Her education laid the foundation for her career in flexible benefits management. Over the years, she has developed expertise in managing client relationships, scheme implementations, and conducting reviews. Her strong interest in staff motivation and engagement further enhances her ability to lead teams effectively.

Team Management and Customer Service

In her various roles, Sue Davies has managed teams of significant size, including a team of 27 people. She has focused on delivering excellent customer service and ensuring that her teams are motivated and engaged. Her leadership skills have been instrumental in building successful market-leading teams in the flexible benefits sector.

Early Career Background

Sue Davies began her career as an Administrator at Publiship from 1998 to 2000. This early experience provided her with foundational skills in administration and operations. Her subsequent roles in the flexible benefits industry allowed her to build on this experience and develop a specialized skill set in managing flexible benefits programs.

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