Susan Richards
About Susan Richards
Susan Richards is a Service Delivery Manager at Legal & General, where she has worked since 2018. She actively sponsors the Diversity & Inclusion Ethnicity and Cultural Network, promoting open discussions about race and creating a supportive environment for staff.
Current Role as Service Delivery Manager
Susan Richards currently holds the position of Service Delivery Manager at Legal & General, a role she has occupied since 2018. Based in Birmingham, England, she has been instrumental in overseeing service delivery operations, ensuring efficiency and effectiveness in the company's processes. Her responsibilities include managing teams and implementing strategies that enhance service quality. Susan's expertise in budget control within the financial services sector supports her decision-making and operational management.
Previous Experience at Legal & General
Prior to her current role, Susan Richards worked at Legal & General in various capacities. She served as Claims Team Manager from 2006 to 2014, where she developed a strong foundation in claims management. Following this, she transitioned to the role of Servicing Team Manager from 2015 to 2018. Her extensive experience at Legal & General has contributed to her understanding of the company's operations and customer service standards.
Educational Background
Susan Richards studied at Holly Lodge from 1986 to 1992, completing six years of education. She furthered her studies at Walsall College from 1993 to 1996, where she focused on performing arts and media, achieving a Higher National Certificate/Diploma (HNC/HND). This educational background has provided her with a diverse skill set that supports her professional roles.
Diversity and Inclusion Initiatives
As a sponsor of the Diversity & Inclusion Ethnicity and Cultural Network at Legal & General, Susan Richards plays a key role in fostering an inclusive workplace. This network aims to create a safe space for staff and encourages open conversations about race. Her involvement in these initiatives reflects her commitment to promoting diversity within the organization.
Career History at Vodafone
Before her tenure at Legal & General, Susan Richards worked at Vodafone as a Sales Team Manager from 1999 to 2006. During her seven years at Vodafone, she gained valuable experience in sales management, which contributed to her overall expertise in team leadership and operational effectiveness.