Tammy J Waddon
About Tammy J Waddon
Tammy J Waddon is a Quality Analyst with extensive experience in the insurance industry, currently working at Legal & General since 2021. She has held various roles, including Commercial Sales Executive and Annuity Specialist, and possesses skills in customer satisfaction and compliance.
Current Role as Quality Analyst
Tammy J Waddon currently serves as a Quality Analyst at Legal & General, a position she has held since 2021. In this role, she focuses on ensuring high standards of quality in services provided by the organization. Her responsibilities include monitoring calls and assessing customer satisfaction, leveraging her extensive knowledge in compliance and FCA principles to enhance service delivery.
Previous Experience at Legal & General
Before her current role, Tammy worked at Legal & General as an Annuity Specialist from 2019 to 2021. During her tenure, she specialized in retirement products, contributing to the company's offerings in the annuity market. This experience provided her with a solid foundation in retirement planning and customer service within the financial services sector.
Experience at Swinton Group
Tammy worked at Swinton Group as a Customer Service Associate from 2015 to 2019. In this role, she was responsible for addressing customer inquiries and providing support related to insurance products. Her experience here further developed her skills in customer service and reinforced her understanding of the insurance industry.
Career at MOORHOUSE GROUP LIMITED
Tammy was employed at MOORHOUSE GROUP LIMITED as a Commercial Sales Executive from 2012 to 2015. During her three years in this position, she gained valuable experience in sales and customer relations, contributing to the company's commercial initiatives in Caerphilly.
Educational Background
Tammy attended St Cenydd Comprehensive from 2005 to 2012, completing her secondary education. This educational background laid the groundwork for her subsequent career in the insurance and financial services sectors.