Tayla Allen
About Tayla Allen
Tayla Allen is a Customer Service Specialist currently employed at Legal & General in Cardiff, Wales. She has a background in managing complaints and customer operations, with previous roles at Capital On Tap and BT.
Work at Legal & General
Tayla Allen has been employed at Legal & General as a Customer Service Specialist since 2021. In this role, she is responsible for addressing customer inquiries and managing service-related issues. Her position involves utilizing her expertise in customer service to enhance client satisfaction and streamline operations. Tayla's experience in regulated environments contributes to her effectiveness in this role.
Previous Experience at Capital On Tap
Tayla Allen worked at Capital On Tap in two capacities. Initially, she served as a Customer Operations Specialist for two months in 2020, where she focused on customer service operations. Following this role, she transitioned to the position of Collections Officer, where she worked for one year until 2021. During her time in Cardiff, Wales, she developed skills in collections and customer relations.
Experience at BT
Prior to her roles at Capital On Tap and Legal & General, Tayla Allen was employed at BT as a Complaints Manager from 2017 to 2020. In this position, she managed high-level complaints, ensuring that customer issues were resolved effectively. Her work at BT involved navigating complex customer concerns within a regulated environment, enhancing her expertise in complaint management.
Education and Expertise
Tayla Allen studied at Cardiff University, where she gained foundational knowledge relevant to her career in customer service. Her educational background supports her professional expertise, particularly in managing customer complaints and leading teams. Tayla possesses significant management and team leadership experience, specifically within customer service settings.